1. General Principle

All sales of our services are final. Due to the nature of our offerings, which involve instructor time, infrastructure planning, and limited capacity, we are generally unable to offer refunds once payment has been made.

The specific policies for each service type are set out below.

2. Online Yoga Classes (Group Sessions)

2.1 No Refunds

Fees paid for group yoga class batches are strictly non-refundable once payment is confirmed. This applies regardless of the reason, including but not limited to:

• Personal schedule conflicts or inability to attend;
• Illness or travel;
• Dissatisfaction after attending one or more sessions;
• Technical difficulties on the client’s end.

2.2 Missed Sessions

Missed sessions within a batch are not carried forward to the following month and no credit, partial refund, or substitute session is provided. Live class recordings are not shared.

2.3 Mid-Month Enrolment

If you join a batch mid-month, your payment covers the remaining sessions in that month. No adjustment is made for sessions already conducted before your enrolment.

3. Private (1-1) Sessions

3.1 No Refunds

Fees paid for private sessions are non-refundable once confirmed.

3.2 Rescheduling

We understand that schedules change. If you need to reschedule a private session, please notify us at least 24 hours in advance. Rescheduling is subject to availability and is offered as a courtesy, not as a contractual right.

4. Yoga Retreats and Training Programmes

4.1 All Sales Are Final

All fees paid for retreats and training programmes — including any deposit or instalment payment — are strictly non-refundable. Due to the extensive planning, venue bookings, instructor arrangements, and logistical preparation required, we are unable to offer refunds for any reason, including:

• Cancellation by the participant at any stage;
• Change in personal circumstances, including illness, injury, or travel disruption;
• Schedule conflicts;
• Force majeure events outside the participant’s control (please see Section 4.4).

4.2 Booking options: Full payment or Deposit

We want joining the retreats and training programmes to feel accessible, so we offer two ways to secure your spot:

• Pay in full: Your spot is confirmed immediately upon receipt of full payment.
• Pay a deposit: A non-refundable deposit reserves your spot while you arrange the remaining balance. The deposit amount and balance due date will be communicated at the time of booking on the retreat page and / or the booking form.

The deposit is strictly non-refundable under all circumstances, regardless of the reason for cancellation. Payment of a deposit does not guarantee a spot unless confirmed in writing by us.

4.3 Balance due date and spot release

We hold your spot in good faith from the moment your deposit is received, which means we may turn away other interested participants. For this reason, we do need to be firm about the balance deadline.

The remaining balance must be received in full by the due date specified at the time of booking. If the balance is not received by that date, we reserve the right to release your spot and offer it to another participant without further notice. Any deposit paid shall be forfeited in full and is non-refundable.

We wish we could hold spots open indefinitely, but retreats have limited capacity and our planning begins well in advance, so we do need these boundaries in place.

It is your responsibility to ensure payment is made on time. If you anticipate a delay, please contact us at yogawithsc@gmail.com before the due date. We may, at our sole discretion, consider a short extension, but this is not guaranteed and must be confirmed in writing by us.

4.4 Force Majeure (Acts Beyond Your Control)

We understand that certain events — such as serious medical emergencies, natural disasters, or government-imposed travel restrictions — may be beyond your control. In such exceptional circumstances, we may, at our sole discretion, offer one of the following as a goodwill gesture (not a contractual obligation):

• A credit towards a future retreat or programme; or
• The ability to transfer your booking to another eligible participant.

To be considered for this, you must notify us as soon as possible and provide relevant supporting documentation (e.g. a medical certificate). This is entirely at our discretion and does not constitute a right to a refund.

4.5 Transfers

Retreat bookings may be transferred to another person at our discretion, subject to written approval and any applicable administrative fee. Please contact us as early as possible if you wish to explore this option.

5. Cancellation by Us

In the rare event that we need to cancel a retreat, training programme, or group class batch for reasons within our control, we will offer you:

• A full refund of all amounts paid to us for that specific event; or
• A credit of equivalent value towards a future programme, if you prefer.

We will notify you as early as possible in such circumstances. Our liability is limited to the amount you have paid us and does not extend to any other costs you may have incurred (e.g. flights, accommodation, visa fees).

If a cancellation arises due to circumstances genuinely beyond our control (force majeure, including but not limited to natural disasters, government directives, or public health emergencies), we will endeavour to reschedule the event. A refund in such cases will be at our discretion.

6. Payment Gateway Disputes and Chargebacks

By purchasing our services, you agree to resolve any payment disputes directly with us before initiating a chargeback or payment dispute through your bank, payment gateway, or card issuer. Initiating a chargeback for a legitimate purchase constitutes a breach of this policy and may result in suspension of access to our services and recovery of the disputed amount through appropriate legal channels.

If you believe there has been an error in your billing, please contact us at yogawithsc@gmail.com within 7 days of the transaction date.

7. How to Contact Us Regarding a Cancellation

All cancellation requests and related communications must be made in writing to:

Sanjeevani Chandak

Email: yogawithsc@gmail.com

Please include your full name, booking reference (if applicable), and the service you enrolled for. We will acknowledge your request within 2–3 business days.

8. Governing Law

This Refund & Cancellation Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Siliguri, West Bengal, India.